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Headline Service Design Global Conference 2020 - Call for Speakers

Service Design Global Conference 2020 - Call for Speakers

The Service Design Global Conference is the community's annual highlight attracts more than 800 thinkers, doers, and leaders to come together, network and exchange ideas. For the 13th edition in Denmark's beautiful capital, we are looking for inspiring people to share their insights on how the field of service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design.

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Headline SDN Chapter Awards Winners 2019: Congratulations!

SDN Chapter Awards Winners 2019: Congratulations!

The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.

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Headline Service Design Award 2019: We have Winners in the House!

Service Design Award 2019: We have Winners in the House!

Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.

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Podcast Mini episode on SDGC19 with Chris Ferguson

Mini episode on SDGC19 with Chris Ferguson

With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.

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Latest events


SDN Germany Advanced Service Design: Implementation

Advanced Service Design: Implementation

Successfully implementing service design projects is crucial to creating an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. We will also reflect on the relationship between service design implementation and change management.

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Other Events SERVICE DESIGN – FROM DISCOVER TO DELIVER AND BEYOND

SERVICE DESIGN – FROM DISCOVER TO DELIVER AND BEYOND

Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service Design Academy Consultant

Service Design Academy Consultant

Service Design Consultant with a vision and passion for service design education and training. One Year contract/£36k.

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Dozent/in Service Design und Innovation

Dozent/in Service Design und Innovation

Zur Unterstützung unseres Service Design Teams im Institut für Tourismus und Freizeit (ITF) suchen wir per 1. März 2020 oder nach Vereinbarung eine/n Dozent/in Service Design und Innovation (80%-100%)

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Internship User Experience Design Telekom

Internship User Experience Design Telekom

Exciting new internship position at the Deutsche Telekom AG in Bonn, Germany. Apply now!

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Internship - Event Management at Service Design Network

Internship - Event Management at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Latest case studies

Case Study

Compensation Funds are private non-profit organizations of the Chilean Social Security System, providing social benefits and products that favour the welfare and individual development of their affiliates/pensioners/families. Challenge: Improve the affiliate experience.


Service Designer UC Design School, Brandbook and SurAndina Consultores

Service Provider Caja de Compensación Caja Los Andes

Industry Government

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Case Study

The aim of the master thesis was to put service design methodology into practice with respect to postnatal care and the developing country of Nepal, which stands as one of the countries with the highest maternal and neonatal mortality rates in the world.


Service Designer Ida Christine Opsahl, Julie Nyjordet Rossvoll, Nora Pincus Gjertsen

Service Provider Green Tara Nepal

Industry Healthcare

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Case Study

To develop a model trajectory for facilitators of transport with minimal experience in service design. It needs to lead to simple and affordable solutions with great potential for safety for children, for alternative means of transportation, and for a healthier environment


Service Designer Twisted Studio

Service Provider Netwerk Duurzame Mobiliteit / Komimo

Industry Transportation

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Case Study

The project was initiated to help the charity achieve its vision is to create a society where those affected by dementia are supported and able to live without prejudice.


Service Designer Good Innovation

Service Provider Alzheimer's Society

Industry Healthcare

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