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Headline Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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Headline Service Design Award 2017: the finalists

Service Design Award 2017: the finalists

SDN has announced this year's Service Design Award finalists!

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Headline Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

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Event Service Design Global Conference 2017 Madrid

Service Design Global Conference 2017 Madrid

This year the Service Design Network is hosting the 10th Service Design Global Conference in Madrid. Under the theme "Service Design at Scale", the SDN would like to celebrate this anniversary with you, in the majestic capital of Spain, 2-3 November. Exclusive SDN Members Event 01 Nov.

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Latest events


SDN Austria Save the Date: Pop Up SDN - Österreichisches Parlament

Save the Date: Pop Up SDN - Österreichisches Parlament

Die Vienna Service Desing Pop Ups sind unregelmäßig veranstaltete Netzwerkevents für alle mit Interesse an Infos und Austausch zum Thema Service Design.

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SDN Japan サービスデザインツアー2017 @マドリッド

サービスデザインツアー2017 @マドリッド

今年もサービスデザイングローバルカンファレンス(SDGC)が開催されます。今年の開催地は、スペイン・マドリード。サービスデザインネットワーク日本支部(SDNJ)では、例年にならい、現地でのサービスデザインツアーを開催します。

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Principal Service Designer

Principal Service Designer

At Nile, service design is the craft and application of a design led strategy to the development of end-to-end services that work for the business and users. This role offers a fantastic opportunity to push forward our craft, and develop strong client relationships and realise exciting business opportunities.

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Service Designer

Service Designer

Are you passionate about using creative problem solving & design for social change? Are you seeking an opportunity to use your skills to improve the lives of vulnerable communities?

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Service Design Lead, T Lab

Service Design Lead, T Lab

Tipping Point seeks a Service Design Lead to work with local non-profits to co-create and prototype social service solutions for pressing issues in the Bay Area.

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User Experience DesignerInnen bei VW im SDC Wolfsburg

User Experience DesignerInnen bei VW im SDC Wolfsburg

Das Volkswagen Software Development Center (SDC) ist ein Bestandteil der Strategie des Volkswagen Konzerns, sich den Herausforderungen der digitalen Transformation im Unternehmen zu stellen.

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Latest case studies

Case Study Greenhouses- prototyping change- Transformator Design Group AB

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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