Latest content

Headline Call for SDGC19 Host City

Call for SDGC19 Host City

SDN is pleased to open the Call for Proposals for cities interested in hosting the Service Design Global Conference 2019!

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Headline Call for Papers: Touchpoint Vol. 10 No. 2: : Extended Deadline

Call for Papers: Touchpoint Vol. 10 No. 2: : Extended Deadline

“Designing the Future” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until Sunday, 24 June 2018 (23:59 CET).

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Headline Thank you for a great Service Design Day!

Thank you for a great Service Design Day!

On June 1st the Service Design community came together to celebrate the third official Service Design Day. This day is all about celebrating the power and spirit of service design, as well as connecting our amazing international community. Thank you to everyone who participated, now more people than ever know about the amazing power of service design!

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Headline Discover the Service Design Award Annual 2017

Discover the Service Design Award Annual 2017

The very first Service Design Award Annual, published by SDN, is here to capture, share and celebrate the very best in service design.

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Latest events


Global Conferences Service Design Global Conference 2018

Service Design Global Conference 2018

We're happy to announce SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

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SDN Netherlands Service Design Experience 2018

Service Design Experience 2018

Boost your skills, transform the future.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce great publications and organise remarkable local and global events for the service design community.

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Praktikant (m/w) für den Bereich Service Design

Praktikant (m/w) für den Bereich Service Design

Als Praktikant im Bereich Service Design bei der WISAG Facility Management werden Sie die ganze Vielfalt Ihrer Kreativität einbringen. Alles mit dem Ziel unsere Kunden zu begeistern.

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Senior Service Designer

Senior Service Designer

Sketchin, for its team based in Milan, is looking for a Senior Service Designer. He/She works within an interdisciplinary design team to plan, visualise and define new user and service experiences.

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Service Design Lead

Service Design Lead

We’re looking for an exceptional Service Design Lead with a passion for making the world a better place. The role is based out of our Sydney studio.

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Latest case studies

Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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Case Study From enforcing rules, to helping businesses succeed

From enforcing rules, to helping businesses succeed

A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.

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Case Study Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

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