Latest content

Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

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Headline SAVE THE DATE -  Announcing #SDGC19 Toronto!

SAVE THE DATE - Announcing #SDGC19 Toronto!

It’s time to mark your calendars because #SDGC19 is taking place October 10-11, 2019 in Toronto, Canada (pre-conference activities—October 9) and we feel confident you need to be there.

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Podcast Episode 28: Designing to deliver - a SDGC18 recap

Episode 28: Designing to deliver - a SDGC18 recap

This year’s conference theme was ‘designing to deliver’. Implementation is often mentioned as the biggest challenge in the field of service design. Listen to some very inspiring SDGC18 speakers & attendees for great off-stage insights.

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Headline SDN Special Christmas pack!

SDN Special Christmas pack!

The perfect Christmas gift for you and your team! Prepared with love and including all SDN publications to enrich your personal and/or corporate library and welcome a successful 2019!

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Latest events


SDN Belgium Roadshow Product-Service System Design

Roadshow Product-Service System Design

Get inspired by 15 product-service-system design cases & prototypes, exploring the quadruple helix - Government | Academia | Business | Civil society

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SDN Germany Recap der Service Design Global Conference 2018 @ Deloitte, Düsseldorf

Recap der Service Design Global Conference 2018 @ Deloitte, Düsseldorf

Thomas Weltner (SDN Germany Chapter) und Max Möller (Deloitte) laden alle Service Design Interessierten herzlich ein, die Highlights der diesjährigen Service Design Global Conference Revue passieren zu lassen.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Senior Interaction Designer

Senior Interaction Designer

We are looking for dedicated designers, who long to develop a deep understanding of work-life domain. With us you'll be influencing the interfaces people have to the evolving job markets.

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Head of Bachelor Design Management

Head of Bachelor Design Management

The Lucerne School of Art and Design offers degree courses which are unique in Switzerland, and, in the realm of art and design research, provides creative focal points in art, design and film. Thanks to national and international networking, high-calibre staff, well-equipped workshops and spacious studios, the School offers an environment with a wealth of opportunities for development. It is one of six Schools making up the Lucerne University of Applied Sciences and Arts with its 1600-plus staff and 10,800 or so degree and continuing education students.

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Teaching or Tenure Track Positions

Teaching or Tenure Track Positions

The School of Design at Carnegie Mellon University welcomes applications for tenure track or teaching track positions at the rank of assistant or associate professor for Fall, 2019.

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Latest case studies

Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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Case Study Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

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