On the Need for Ethnography
In case we need another case for ethnographic research methods...
Latest Social Picks
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Behind the scenes of the new Schiphol Security Experience
Security at the airport just got a lot sexier thanks to #servicedesign
Rapid video prototyping
A very short summary of quick and dirty experience #protoypes #servicedesign
Applying Design and Innovation Framework in the Syrian Refugee Crisis
The Syrian Refugee Crisis needs self initiated #servicedesign
The importance of design in innovation
There’s a growing awareness of the importance of design innovation in the UK
The Service Design Show ep.1
Mark Stickdorn on the first episode of the service design show. We’re already excited about ep.2!
Museums Lure A New Generation Of Patrons Through Their Stomachs
Service design for museums means more tasty experiences (hopefully).
On designing Everything-as-a-Service
Kanye West knows that the potential of the Album-as-a-service. Do you?
The 5 Most Common Design Mistakes
A must read -these mistakes are often made by service designers!
The Importance of Employee Experience
Good UI is not enough for a great user experience, for that we need to consider employee engagement.
Information Architecture ≈ Built Architeture
Information architecture is about creating understandable and usable digital environments
Designing Innovative Services Begins with Four Questions
An article that explores the key ways to think about service innovation from a customer-centric point of view
Stop trying to exceed customer expectations!
A quick summary of why you DON'T want to aim to exceed the expectations of your user.
4 Things Strategists Can Learn From UX Designers
This article asks how can planners and UX designers work together, and what can they learn from each other?
Birgit Mager Keynote Speech
During her 20 years as a professor and researcher in service design, Birgit Mager, President of the Service Design Network, has had the opportunity to see the field grow and help create the trends that are shaping service design today. In this closing keynote address for the Service Experience Conference in San Francisco, Birgit highlights the emerging issues and trends from a global perspective that every service designer needs to know.
