What is SDGC?
SDGC is short for Service Design Global Conference which is hosted by the Service Design Network (SDN) annually. Being held since 2008 it is meanwhile attracting more than 800 thinkers, doers and leaders in the field of service design and service innovation.
SDGC is the premier event for service design: a 2 full day conference, plus special pre-events the day before – among them the exclusive SDN-members event. To keep the truly international spirit we are moving to another inspiring country and host city every year - usually held during autumn around October - November. To stay up-to-date please follow our social media channels and keep an eye open for the publication of the SDGC webpage as soon as date and location for the next gathering are set!
In 2019 SDGC will be held from October 10 -11 in Toronto, Canada, with pre-conference events starting October 9.
Who is SDGC for?
At SDGC we are curating different levels of content available – for service design beginners up to experienced service design practitioners. Nevertheless, all SDG conferences revolve around "Service Design". Everyone, no matter from which industry, from the private or public sector, design agency or university, whether professional or student - everyone who is interested in service design is welcome to purchase a ticket and join our global community.
Which language is SDGC held in?
Even though SDGC is moving around the globe and is an international event with a vivid spirit based on the many nationalities joining, all talks, presentations and workshops will be held in English to make them accessible to as many people as possible. We do not offer any translation services.
What does the SDGC program look like?
SDGC is all about service design. With an annually changing theme, we are framing the content based on recent developments and future trends within the discipline. The annual theme is published and explained on the SDGC webpage.
Generally speaking, SDGC consists of main stage talks in our auditorium – with seats available for all attendees – and parallel breakout sessions. In those breakout sessions, we are offering a number of workshops and talks for a smaller audiences. Please note that seats for the available workshops are limited to ensure the quality of these intense sessions. Registration for the workshops will be available during the SDGC ticketing process, or in case you bought your tickets before we finalized the program, later on in your ticketing account. In this case, you will be notified by e-mail as soon as registration is open. These registrations are solely first come, first serve basis.
The global and local conference team put together the program based on invitations and submissions, making sure to have the best content and speakers. We are publishing the final program on the SDGC webpage as soon as it has been finalized. So please bear with us and be sure we are giving our best to publish the program as soon as possible.
You can subscribe to our SDN Insider Newsletter to get all news around SDGC on a regular basis.
Where is SDGC taking place?
We try to live the global spirit of the service design community and be accessible to as many regions of the world as possible by moving to another country and city every year. SDN’s chapters are annually invited to apply as the host city for SDGC. After our event board evaluates all applications, we make sure to find a beautiful and inspiring venue in the chosen country and city.
In 2019 we will gather at the Evergreen Brick Works in Toronto, Canada. For more information on our venue and how to get there visit the SDGC venue page. And remember: Canada may use a different type of plugs and sockets than your home country! Make furthermore sure to check visa requirements!
Does SDGC include catering?
Catering during the two conference days includes soft drinks, coffee and tea, a buffet during lunch break and snacks during the coffee breaks. And be sure some surprises and local specialties are waiting for you during our famous SDGC reception at the end of conference day one. In case you do have any special dietary requirements we will do our best to consider those in the planning of our catering – you can let us know about such during the registration process.
Will there be Wifi available?
Of course, we will offer Wifi at the main conference locations – the Members Event location as well as the main conference venue. But please note the Wifi at the evening conference reception venue may not be possible given the local conditions, but we will try our best to provide it.
Can my kids join SDGC?
We do understand that service design is a very interesting topic that even our juniors should have a chance to get in touch with. But unfortunately, we can not offer any childcare on site. In case you can not find anyone to take care of your youngest during the conference please contact us and we will try to find a solution that makes us all happy.
What is the SDGC code of conduct?
The Service Design Global Conference is a nice and friendly place where we want all of you to feel safe and welcome, regardless of gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion. Even though we know that none of this is probably new to you, we just want to make it very clear that no form of harassment or bullying is accepted at SDGC or any of our side events. This goes for everyone at the conference, from participants to speakers, organizers, volunteers and partners.
In the case that you feel that anyone is crossing any boundaries (towards yourself or others), please contact a member of our conference staff.