SDN is hosting a range of different pre-conference side events on October 9, 2019. Each event is dedicated to a particular audience, providing unique and tailored content in a specially geared format and chosen location. All mentioned events are additional to the regular SDGC program and therefore only open to a limited number of attendees. Seperate tickets for these events will be for sale soon. So be sure to make the most out of your SDGC experience and select your preferred SDGC side event soon!

Exclusive SDN Members Event

Exclusive Members Event - October 9, 2019

Where: Rotman School of Management,
Date and time: October 9, 2019, 1 pm-8 pm


Are you an SDN Member? Then join the exclusive SDN Members Event on October 9, 2019 at the beautiful downtown location in the heart of Canada’s most prestigious university: the Rotman School of Management. 

During this event, a special mini-conference just for our SDN members, you’ll not only meet awesome fellow participants but also get valuable insights in our network, our achievements over the years and our goals for the future of advancing the practice of service design. You’ll hear fresh ideas and new perspectives from different industries, contexts and stakeholders and learn from our network. All of this is rounded off by our Members Reception in the evening.

Special Notice: This event is exclusively for SDN members with limited capacity. You have to indicate while registering for your SDGC19 ticket if you are willing to attend this event.

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Service Design Tour

Service Design Tour - October 9, 2019

Where: Meeting in front of Rooster Coffee House, 343 King St E, Toronto, ONM5A1L1
Date and time: October 9, 2019, 8:30 am-6 pm
Ticket price: 50 Canadian Dollars

 

On October 9, 2019 the Service Design Network will be visiting some of Toronto's leading service design studios (Scotiabank Digital Factory, Pivot Design Group, Fjord and Bridgeable). They are opening their doors for you, and will give you an intimate peek behind the curtain, sharing knowledge, methodologies and cases. 

 

Tickets will be for sale soon!

Please note: early registration is strongly recommended (first come, first served policy)

 

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Service Design Network Academy Side Events

Masterclass by Bridgeable - October 9, 2019

From Awareness to Action: Approaches to Service Design for People and Planet

Where: Bridgeable1179 King St W Suite 101, Toronto, ONM6K3C5
Date and time: October 9, 2019, 1-5 pm
Ticket price: 350 Canadian Dollars

 

15 years ago service design was unheard of, and emergent designers worked to change mindsets and build cases for what is now a familiar and preferred practice across many industries. Today, as design thinking and human-centered design have become integral to service innovation and improvement, evidence of climate disruption and environmental degradation continues to mount. Many design practitioners are now looking for alternative ways of working that take a broader and longer view — a view that seeks positive climate impact and supports our long-term survival

What to expect?

There are many adjacent design approaches to this work, including life-centered design, ecological design thinking, regenerative design, and others. This Masterclass will provide a perspective on the necessary practices needed for working at the intersection of service design and climate action.

We will look at climate action and sustainable practice through the lens of service design capabilities. Together, participants and facilitators will contextualize mindsets and tactics needed for service designers to start the conversation about the environmental and social impacts of their work. We will do this through a combination of knowledge and experience sharing, and generative activities for collective sense-making.

What are the takeaways from the Masterclass?

  • Contextual overview of seminal climate research and findings, response by government and industry, resulting consumer choices, and current effects on the environment
  • Foundational design knowledge including the landscape of the global community of practice and an understanding of key concepts
  • New mindsets for starting conversations that help designers move forward from a place of fear or passive awareness towards climate action
  • Frameworks for engaging and positioning work at the intersection of climate action and service design

Workshop facilitators:

The Masterclass is a collaborative effort designed and facilitated by Bridgeable and climate action subject matter experts Aran Baker, Emily Wright and Rachel Hollowgrass

Tickets will be for sale soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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Masterclass by Fjord - October 9, 2019

Who Are You in The Zoo? Humanizing The Designer in You
(Or how to Finding Yourself in The Sea of Acronyms And Buzzwords)

Where: Fjord, 40 King St W 30th floor, Toronto, ONM5H4A9
Date and time: October 9, 2019, 9 am-12 pm
Ticket price: 350 Canadian Dollars

 

Confidence goes hand in hand with self-awareness and if we don’t know ourselves, embrace the multiplicity we can bring as designers and people to the environment, work, project and look beyond acronyms and titles, we are risking not evolving the value of design and diversity to push development, creativity and innovation forward. In this session, the objective is to get to know ourselves as people that happen to design changing the way we think about strengths, skills/capabilities hard and soft ones and ultimately find out insights about us and outline a portrait of ourselves through data visualization at the end of the session.

Workshop facilitator:

Duda Rodrigues (Service and Interaction designer)

Tickets will be for sale soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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Masterclass by Fjord - October 9, 2019

Designed Intelligence

Where: Fjord, 40 King St W 30th floor, Toronto, ONM5H4A9
Date and time: October 9, 2019, 9 am-12 pm
Ticket price: 350 Canadian Dollars

 

Artificial intelligence is more than just a technology. Beyond the algorithms AI drives services that are rapidly changing our work and personal lives. This workshop introduces AI concepts and explores Human/AI collaboration. We will introduce the audience to a range of design considerations that can increase the adoption and resilience of AI powered services. The material is delivered through a series of practical activities and micro lectures.

Workshop facilitator:

Anna Skrypnychenko (Service and System Designer) and Connor Upton (Group Design Director)

 

Tickets will be for sale soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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Masterclass by The Canadian Digital Service (CDS) - October 9, 2019

Service mapping: Collaborating on End-To-End Multi-Channel Journeys

Where: OCAD University, 205 Richmond St W 5th Floor Room 501, Toronto, ON M5V 1V3
Date and time: October 9, 2019, time tbc
Ticket price: 350 Canadian Dollars

 

The Canadian Digital Service (CDS) will be taking participants through an immersive and interactive workshop which brings groups together to collaborate on building service maps. Participants will be given a list of design challenges that exist within the public sector. This workshop highlights service design as a team sport and showcases how the service map is a living document that is iterated on throughout the product delivery lifecycle. Service maps enable teams to see potential opportunities for change, mitigate risks, and strategically inform a product roadmap. CDS will also showcase a few examples of how service maps have been used on different product teams in government.

What to expect?

Participants will be working collaboratively in small groups to produce a service maps for prevalent design problems within government.

Key takeaways for participants:

  • A framework to help assess and map current states of a service and identify pain points and gaps within them.
  • Understanding where the risks and opportunities arise in services, and learn how to chart paths forward using service maps.
  • Gaining insight into service design challenges in government.

Join us for...

  • Participatory learning
  • Sketching — no drawing experience required.
  • Lots of post-its
  • Good food
  • Great networking

Workshop facilitators:

Brian Hendrick and Samantha Sadasivan, Service Designers at the Canadian Digital Service

Tickets will be for sale soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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Masterclass by Jesse Grimes (Kolmiot) - October 9, 2019

Service Design for the Circular Economy

Where: Evergreen Brick Works, 550 Bayview Ave, Toronto, ONM4W3X8
Date and time: October 9, 2019, 9 am-1 pm
Ticket price: 350 Canadian Dollars

 

Learn how to adapt and apply service design tools and perspectives to the unique contexts of services designed for the circular economy in this SDN Academy Masterclass.

What to expect?

Faced with concerns about sustainability and waste, circular economy-based services are increasingly offering innovative alternatives to our traditional patterns of consumption. Designing them, however, presents some new challenges to service designers. Not only do their service lifecycles themselves look different, but the value exchanges which take place change over time as well. In this Masterclass aimed at both beginning and experienced service designers, you’ll prepare yourself to discover new opportunities in this exciting and ever-more-relevant niche of the economy.

What are the takeaways from the Masterclass?

This Masterclass will be a mix of theory, hands-on activities and case studies. Attendees will:

  • Learn the hallmarks of circular economy-based services
  • Learn and apply related innovation methods
  • Discover how to adapt and apply service design tools
  • Hear about case studies where service design has been successfully applied for the circular economy

 

This class is ideal for service designers, as well as other design and product management roles, working in organizations that plan to, or currently deliver, circular economy-based services.

Workshop facilitator:

Jesse Grimes is an independent service design practitioner and trainer, specializing in service design for innovation contexts. He is also an SDN Academy-accredited Master Trainer, co-founder and Head of Training of the SDN Academy, and Editor-in-Chief of the service design journal Touchpoint.

Tickets will be for sale soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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Masterclass by Prof. Birgit Mager (SDN) - October 9, 2019

Take Your Service Design Training to the Next Level!

Where: Evergreen Brick Works, 550 Bayview Ave, Toronto, ONM4W3X8
Date and time: October 9, 2019, 9 am-1 pm
Ticket price: FOR FREE

 

How to scale your impact through SDN Trainer Accreditation and partnering with the SDN Academy.

What to expect?

You will get an overview on the different types of trainer accreditation offered by the SDN, the requirements, the process and the value of accreditation! You’ll hear about how accreditation has assisted other trainers in professionalizing their training offering and standing out in the market! You will find out how accreditation and the SDN Acadamy (SDNA) interconnect and how you can get involved as a partner of SDNA.

In this interactive session you will have the opportunity to ask questions and to engage in co-creation for additional value.

What are the takeaways from the Masterclass?

  • Profound understanding of the SDN’s accreditation initiative, the associated process, requirements and value it delivers
  • Clear understanding of the SDN Academy and the opportunities it offers to the SDN’s accredited trainer community
  • Personal development plan for next steps

Workshop facilitator:

Prof. Birgit Mager (President of the Service Design Network, Service Design Professor at KISD, Germany)

Registration will open soon!

Please note: This is a a limited seating Masterclass, so early registration is strongly recommended (first come, first served policy). 

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