The Service Design Global Conference took place on October 11th & 12th in Dublin, celebrating its 11th anniversary. This year we were joined by 820 guests from 44 countries, making this a truly international event. We were delighted to host 33 presentations, 12 workshops and 80 speakers from around the world. The official programme was complemented by an extensive offer of side-events, with the much anticipated exclusive SDN Members Event on October 9th.

Great minds say ideas are easy, it’s implementation that’s the real challenge. For service design, it is no different. Journeys, visions, and blueprints help us understand the end-to-end customer experience, identify opportunities, and provide the north star to guide teams and organizations. But how do we ensure the design of the service is what gets delivered and makes a real impact in the world?

Whether you are in the private or public sector, moving quickly from insight to execution is imperative to achieving meaningful and measurable results. This year we were joined by more than 820 attendees, to explore Designing to Deliver, how we move from service design methods and tools to delivery, management, measurement, and other emerging topics at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland, with pre-conference events starting October 10. The annual conference was the community's highlight of the year. We will soon be updating all the pictures, presentations and the videos on our channels, keep your eyes out for that!

Looking for SDGC18’s presentation slides? – Have a look here.

Recap the conference in SDGC18’s picture gallery.

The SDGC18 video material is available on our youtube channel here.


SDGC overview



SDGC18 Team

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