Based in Kansas City, MO, we are one of the first design consultancies in the U.S. focused exclusively on service design.
An Experience and Service Design Consultancy
Volcanic was founded on the belief that business offerings become drastically more attractive when they are built upon great service experiences. We believe the ‘unique selling proposition’ must give way to the ‘unique service proposition’ as your primary point of competitive advantage.
We accomplish this through service design, a new application of human-centered research and design methodologies. By forging symbiotic relationships between your customers, employees and business goals we aspire to create sustainable service experiences that are desirable, enjoyable, effective, and efficient.
We are Volcanic.
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