Budapest | Hungary

We are an agency within an agency. We design great products, services and experiences with our clients, because we want better solutions around us.

Labstore Service Design Agency is an agency lab within an agency.

Corporate clients are handling omni-channel organizations with complex ecosystems around them. If a challenge occurs it demands hard work to define the real diagnosis and avoid symptomatic treatment - or to do it in a conscious way. Our solution is design thinking / human-centered design in corporate environment:

1. we work in team together with client decision makers
2. we experience, think and co-create with an outside-in approach
3. we never let anybody decide without prototype testing - we insist on a development process backed up by testing within the target group.

All in all we are a facilitator type of consultant helping our clients creating the big picture. Even if it's difficult and information stored in isolated boxes not communicating with each other. From a comm or ad agency perspective a service design business unit can be seen as a paradrop unit forming (widening) the client brief much before the direction to achieve a fixed solution. We can unravel complex, strategic problems in few weeks, and bring tested solution concepts in another 3-6 weeks.

We care about the business impact our solutions bring, not the invested hours nor the output itself. With clients in a real partnership we also take responsibility for the business impact.

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László Ágoston

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