London | United Kingdom

Founded in 2000, Engine is a world-leading specialist in service innovation and service design.

We work with businesses on two fronts: To innovate or improve the customer experiences that happen across multiple touch points; and to define, design and transform the way the business operates.

Working with a global client base from across all sectors we have delivered a range of landmark projects, covering the development of new service strategies and propositions, journey design, service standards and behavioural guidelines, and direct consultancy to develop internal skills and capacity.

Clients include Mercedes-Benz, JLR, Dubai Airports, Samsung,  E.ON, Virgin Media, Zurich Insurance, Barclays, InterContinental Hotels Group, Sainsbury’s and Channel 4.


We have studios in London and Dubai

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