We’re the bank for New Zealand. We’ve been helping our customers make their goals a reality for over 150 years, and now we’re working with them to redesign banking for the future.
Design plays a critical role at BNZ. From talking to our customers to understanding their challenges and needs, through to writing in plain English and designing interfaces and in-person experiences that remove complexity and give customers confidence to make decisions about their money.
Our mission is purposeful and sets the stage for everything we set out to achieve. We want to help New Zealanders be good with money so they can do good things with it. If we get this right, we believe we’ll enable a higher achieving New Zealand – now, and for future generations.
Being good with money means different things to different people, so understanding our customers’ needs and goals is crucial to our shared success. For our personal customers, it might be saving for a holiday, getting on top of debt or paying less fees. For our business customers, it might be starting their first business, or taking the first steps towards succession planning.
We’ve been helping New Zealanders save, move or borrow money since we opened our first branch on Queen Street, Auckland over 150 years ago. While the principles of banking are the same, our approach has dramatically changed. The focus has shifted away from “what’s best for the bank” to “what’s best for our customers” because we know doing right by our customers means greater success for our business.
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