St. Louis | United States

Our work shapes the service experience, strategy and design for technology-enabled products and services across the entire spectrum of care delivery for Ascension's system of clinics and hospitals.

Our Service Design practice is part of Ascension Studio's Innovation and Strategy team, a cross-functional group of business strategists, technologists, researchers, service designers and UX designers. We work in deep collaboration with colleagues across Ascension's healthcare system of clinics and hospitals using human-centered design methods to understand the needs and motivations of our patients, care givers and clinicians and create seamless end-to-end experiences.

As a comprehensive healthcare system that includes a vast range of healthcare services, this can include the design of virtual care delivery, nurse communications, remote health monitoring, surgical operations, financial transparency and payment, care coordination, and more.

The work of our growing Service Design practice includes research and synthesis to understand latent user needs and current/future state experiences, iterative generation of design concepts, operationalizing of service concepts including ample prototyping to bring ideas to life, collaboration with design, product, operations, marketing, and clinical colleagues, and a relentless passion for engaging directly with people to continuously improve their experience.

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