Senior Service Designer
London / Remote

Senior Service Designer / UX Designer

Want to make a positive impact on the spaces around you through human-centred design? Are you an empathetic designer with a passion for connecting parallel worlds together?

We are looking for a well-versed creative thinker who has experience of design thinking and service design tools and methods and uses them in anger across multiple sectors. You have experience of unpacking a few complex areas with projects to share and have a fun and engaging way of sharing those stories about the good, the bad and the ugly. 

You can tell us how you were part of a team that helped rethink the way of seeing the world around you and what outcomes were achieved. You will help our clients to co-create with them from stakeholder management through strategic intent to co-developing digital and physical solutions that inspire change. We want someone who is great at exploring the problem space from a human-centered perspective, adapting and adopting along the way to find a pathway that inspires individuals to challenge and co-create ideas that move them and their organisation forward using design.

You should bring a set of blended experiences across the areas of service design and design thinking first and foremost, but we welcome those of you that have developed other knowledge levels from HCD, UX/UI and behavioral design backgrounds.

You should be able to demonstrate your process as an individual and as part of a team, in helping unpack the problem space and then clearly articulating your ability to work within teams to rethink the back of house components required to deliver that seamless consumer/user experience. You should have at least 5 years’ experience of applying these skills in practice across several global sectors.

You will know your way around mapping and measuring pain points, identifying causes and solutions, finding new opportunities, and unpacking and leading the creation of service blueprints to envision new user-led experiences for our client’s products, services and experiences.

We have a great team of people who blend skillsets to deliver truly exciting and dynamic workflows, systems, processes and design output from rethinking the way rail operators move their passengers to aviation clients stitching back and front of house together.

Yes we think end to end, they all say that….but we have experience at every stage of delivering change with tangible outputs. We like thinking and doing in equal measure!

If you’ve read this far and haven’t looked at your instagram account while reading this, then Mima could be right for you…

Skills required:

● Design Research

● User Interviews

● Personas

● Journey mapping

● Service Blueprints

● Tricks of the trade et al

● Creative Thinker

● Joiner of dots

● Passionate about design in the wider context

● Empathetic

● Fun to be around

You should have a background in design with at least a degree-level education in a relevant design subject.

About Us

Mima is a multi-disciplinary design practice with over 40 years of history delivering human-centred design. We’ve always believed people don't buy what you do; they buy why you do it and Mima is driven by the desire to make a positive impact on the world around us.

Our clients include HS2, National Maritime Museum, CERN, NHS, Heathrow Airport, Paris 2024 Olympics, V&A, York University, Etihad Airways, Jaguar Land Rover, Dubai Expo 2020 and Network Rail. Currently around 1/3 of our work is international. We are a multi-disciplinary team, so you’d be working with Human Factors/Ergonomists, Design Researchers, Inclusive Design & Accessibility experts, other Service Designers, Wayfinding & Information Designers and Interior/Product Designers.

Mima’s main studio is located in East London - at Second Home Spitalfields - where you would automatically become a member giving you access to their events, socials and various activities. We also have satellite studios too throughout the UK. The role is ideally based in our London studio, but we are open to hybrid working at home or other studio locations.

For you

The Mima benefits package includes:

• competitive salary (£50-60K dependent on experience)

• private healthcare

• company pension

• profit-sharing bonus

• 25 days holiday

• free membership of Second Home

• flexible home-working policy

To apply, please share a CV and a link to your portfolio to and a short teaser as to why you think Mima is a good fit…..

Do email if you have any questions about the role or working at Mima.

Are you interested?


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