Lead Service Designer
Hitachi Europe Ltd - London

Lead Service Designer

Lead service designer needed for a world leading smart hospital transformation project that brings together HCD, Artificial Intelligence and IoT platform and Operational change.

Hitachi is engaging in an ambitious project with a leading healthcare provider to revolutionise healthcare operations and management through human-centred design, artificial intelligence, IOT and digital transformation. We are looking for an experienced Lead Service Designer to join a multidisciplinary team and subject experts to lead the design and development of a Digital Control Centre within a Smart Hospital environment.


The end solution will allow front line executive level hospital staff to get relevant information in the right context at the right time to make better decisions on how to deliver better care, while improving efficiencies, and increasing satisfaction. The solution will combine a digital platform (that makes use of different scenario simulations to identify bottlenecks and optimise the situation) with operational and organisational change. The solution will be co-created with care staff from across the ecosystem to meet the needs of the users, support staff ways of working and deliver patient outcomes in a safe and sustainable manner.


The role will be to lead the Service Design project workstreams that include, understanding user needs and requirements, designing a vision and future service state, developing detailed service blueprints and prototyping digital and service solutions concepts that will feed into new operating models, digital platform development and touchpoints for staff within the hospital.


You will bring your proactive and positive attitude to dive into work that could change lives as part of a core innovation and programme delivery team. The role will support the development and implementation of a user-centred design methodology that integrates design thinking with lean management and agile digital development practices.


This role sits within Hitachi’s Research and Development organisation and offers an exciting opportunity to be involved in a variety of different areas of innovation of global significance, especially around ‘smart spaces’; be part of a leading-edge team; as well as contributing to an increasingly important business division of the Hitachi Group.


The role is offered on a two-year fixed term contract and will be based in London, with frequent travel to Manchester.

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