Service Design in Healthcare

Sharing innovative care model designs that guide our patients through from living well to leaving well.

Another successful SDN Singapore Chapter event hosted at the Centre for Healthcare Innovation(CHI). Participants were shown to an interactive guided tour to CHI’s Living Lab and learn how Tan Tock Seng Hospital (TTSH) looks at innovative care model designs that guide our patients through from living well to leaving well.


Special thanks to our speakers Kun Ming (Industrial Designer at TTSH) and Zhide and Nicolette (Design Technologist and Design Researcher, currently at GovTech and previously from KTPH) for an insightful sharing session on the many meaningful projects in the domain of service design that healthcare has embodied.


We were all intrigued by Zhide and Nicolette’s sharing on the Decision Tree project which aimed to make Advanced Care Planning (ACP) conversations lighthearted and lowered the barriers by understanding the behaviour of children, parents, and grandparents. As aptly shared by Kun Ming, “Culture eats Service Design strategy for breakfast.” The role of a service designer is changing and innovating we need to encourage and enable innovation process with the ground.


Thank you, Centre for Healthcare Innovation and Tan Tock Seng Hospital for hosting and providing refreshments for this SDN Singapore event.

 --

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

Continue reading
SDN Chapters “An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Continue reading
SDN Chapters SDN Black Friday Deals

SDN Black Friday Deals

Great opportunity to benefit from special deals we have on our membership and publications! Our special prices are available for the whole weekend from Friday, November 29 till December 2, 2019.

Continue reading
SDN Chapters SAVE THE DATE - Training for an Unknown Future. Design as a Transversal Competency

SAVE THE DATE - Training for an Unknown Future. Design as a Transversal Competency

A preliminary event to the Cumulus 2020 Conference, the "Training for an Unknown Future" pre-conference will feature keynote speakers Richard Buchanan, Ezio Manzini and Guillermina Noël.

Continue reading