On February 16, 2023, we are holding a special launch event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of technologies such as AI and machine learning on the field of service design.
Touchpoint Roundtable: Smart Service Design
Touchpoint Vol. 13 No. 3 on 'Smart Service Design' is being published in early February 2023. Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website: https://www.service-design-network.org/touchpoint
Date: February 16, 2023
Time: 18:00 CET (Amsterdam/Cologne), 17:00 (London), 12:00 (New York City)
Duration: 60 minutes