SDN Academy Events - United States

Learn how service design empower organisations to deliver meaningful strategic value in this SDN Academy course.

What to expect?

Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.

During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.

What are the takeaways from this training?

  • Introduce key service design concepts that help convey the value of the practice and how to get buy-in to do this work.

  • Share insights on the main challenges when doing this work in mid- to large-sized organisations. 

  • Illustrate how service design acts as a strategic connector between departments in corporate and consulting settings.

  • Empower participants to become cultural change agents in their organisations.

Who is this course for?

Service Designers; UX Designers; Design Researchers; Experience Designers; Experience Strategists

Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at

“Participating in this course was a unique experience. I joined this course to get an understanding on how I can present to my Senior management what Service design approach is and articulate what it can bring to our organisation. Carol was able to exactly provide this framework in this course and I am already using it to communicate with my Senior management team and they want me to now go ahead and present them with a plan of action.” Strategic Design in Organisations, Josh, Course Participant, Aug 2020

General Info

Course Dates & Times: August 21-22, 2024 | 9:00 - 11:00 AM EDT 

Language: english_language_icon.png English

Course level: Basic

Location: Zoom


Until July 21, 2024
Early Bird Non-Member  €170
Early Bird SDN Member  €195

SDN Members                 €210
Non Members                  €235 

Don`t miss out

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