Chapter events - Finland

Storification - story-based service design - brings together the design of service interactions and emotional journey into an authentic and well-delivered brand. Join us to learn a new approach to customer dialogue and build services that become true experiences. We promise we'll mix in just enough drama to capture the attention of you and your customer.

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Anne Kalliomäki - Story-Designer, Author

Anne is a Tampere-based story designer and author of Tarinallistaminen, a book about building distinguished services through storytelling. Her business, Tarinakone (Story Machine), helps clients build services through workshops, story scripting and the development of story identity manuals.