Storification - story-based service design - brings together the design of service interactions and emotional journey into an authentic and well-delivered brand. Join us to learn a new approach to customer dialogue and build services that become true experiences. We promise we'll mix in just enough drama to capture the attention of you and your customer.
Anne is a Tampere-based story designer and author of Tarinallistaminen, a book about building distinguished services through storytelling. Her business, Tarinakone (Story Machine), helps clients build services through workshops, story scripting and the development of story identity manuals.