Other Events - United Kingdom

This two day bootcamp introduces you to Service Design Tools & Methods in dynamic and interactive workshops. We provide a practical course delivered through a fun but immersive learning experience.

We provide a practical course delivered through a fun but immersive learning experience. Working in teams on a live brief you will be identifying real problems and using sense-making and ideation tools to produce diverse ideas. You will develop an understanding and practice in using some of the key tools and methods of service design and the knowledge of how these methods can be applied at various stages in the service design process.

Over two days you’ll learn about the tools you need to kick-start your service design journey and when and how to use them.

It covers:

  • The use of tools and methods at different phases
  • Examples and case studies
  • How personas and empathy mapping apply to user research
  • How to use journey mapping to analyse and design services
  • The methods of blueprinting
  • How the Double Diamond design model maps onto the service design process
  • The use of brainstorming and affinity mapping
  • The principles and methods of ideation
  • How we present initial outcomes

Target Audience

 This course will suit non-designers working in service industries as well as professionals interested in creative problem-solving approaches. It is relevant for anyone who wishes to develop service design skills and explore how these can be applied across public and private sector services.

 Future Prospects

The Service Design Academy offers a range of Introductory Level Courses in Service Design including a PDA (Professional Development Award) in Service Design, accredited Units in service design disciplines and high energy two-day boot camps that will give you a whistle-stop tour of the tools as you put your learning into practice straight away with a live project brief.


This course is a basic, introductory level, there is no assessment but we do encourage you to reflect on your learning throughout the two days.


You will receive a College Certificate.

  • Nice to Know
  • Courses are in English
  • All times are UK time
  • This course is delivered on site at Dundee & Angus College
  • The course runs from 9.30 am to 5.00 pm, refreshments and lunch are provided
  • You will receive a course workbook and access to an online boot camp resource including videos
  • All videos are subtitled in English
  • You can join the Service Design Academy online community for future support from tutors and peers


Full details of our other bootcamps, joning the bootcamp as an accredited course, the PDA in Service Design and funding support is available here.


If you are using your ITA funding to part pay for this course please contact Alison Duncan at info@sda.ac.uk to book your place.