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We provide a practical course delivered through a fun but immersive learning experience. Working in teams on a live brief you will be identifying real problems and using sense-making and ideation tools to produce diverse ideas.

We provide a practical course delivered through a fun but immersive learning experience. Working in teams on a live brief you will be identifying real problems and using sense-making and ideation tools to produce diverse ideas.

You will develop an understanding and practice in using some of the key tools and methods of service design and the knowledge of how these methods can be applied at various stages in the service design process.

Over two days you’ll learn about the tools you need to kick-start your service design journey and when and how to use them.

It covers:

The use of tools and methods at different phases

Examples and case studies

How personas and empathy mapping apply to user research

How to use journey mapping to analyse and design services

The methods of blueprinting

How the Double Diamond design model maps onto the service design process

The use of brainstorming and affinity mapping

The principles and methods of ideation

How we present initial outcomes


Target Audience

This course will suit non-designers working in service industries as well as professionals interested in creative problem-solving approaches. It is relevant for anyone who wishes to develop service design skills and explore how these can be applied across public and private sector services.

Future Prospects

The Service Design Academy offers a range of Introductory Level Courses in Service Design including a PDA (Professional Development Award) in Service Design, accredited Units in service design disciplines and high energy two-day boot camps that will give you a whistle-stop tour of the tools as you put your learning into practice straight away with a live project brief. 

Assessment

This course is a basic, introductory level, there is no assessment but we do encourage you to reflect on your learning throughout the two days.

Certification

You will receive a College Certificate.

Nice to Know

Courses are in English

All times are UK time

This course is delivered on site at Dundee & Angus College

The course runs from 9.30 am to 5.00 pm, refreshments and lunch are provided

You will receive a course workbook and access to an online boot camp resource including videos

All videos are subtitled in English

You can join the Service Design Academy online community for future support from tutors and peers

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