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Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.

Organisations are now asked to put users at the centre of their design endeavours, which demands services to be developed from outside-in instead of inside-out. Thus, this service design training provides participants with a multidisciplinary, collaborative and human-centred approach that focus on the user’s experience through services that are useful, usable, and desirable as well as effective, efficient, and distinctive.

Participants in the training will develop the craft of tying together human, digital, and physical interactions, over time and space, to orchestrate a service experience that meets the needs and exceeds the expectations of users, staff and partners. In order to co-create meaningful value an array of tools and methods are exercised, such as persona maps, empathy maps, journey maps, LEGO® SERIOUS PLAY®, SAP-Scenes, Wizard of Oz prototype, etc.

This course is given in six days:

31 Jan, 01 Feb
20 Mar, 21 Mar
17 Apr, 15 May 2020

Each day: 09:00 - 16:00 


Pricing: € 2,170.00 (VAT included)

More information on: 
https://www.sdn-academy.org/course-sd-training-spring20-helsink 

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