What to expect?

Climate change, the rise of artificial intelligence and increased global uncertainty will usher in radical changes over the coming decades. We can't predict the future, but as service designers we can identify possible opportunities, manage risks, and work towards a preferred outcome. In this two-part online workshop, we’ll introduce the concept of developing a futures mindset on a service design project, scanning the horizon for possibilities, and applying that insight to make better decisions in the present.

What are the takeaways from this training?

After this workshop you will be able to:​

• Understand and communicate the benefits of a futures thinking approach

• Know how to build a futures thinking mindset

• Frame futures questions for a service design project

• Collect and analyse signals of change

• Begin to think through potential forecasts and their impact

• Start to build your own futures practice​

Who is this course for?

Service designers, service design managers, design strategists.

Financial Inclusion

We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at info@sdn-academy.org!

Learn more about the course on the SDN Academy Website here.