This webinar will discuss how emerging technologies involved with artificial intelligence and service design need each other and how our disciplines are growing together without knowing it.
In celebration of SDN's Service Design Day on June 1st, we are giving a free 1-hour webinar discussing how artificial intelligence and service design might work together as the disciplines continue to grow. Topics will range from supporting better decisions and better training to evaluating algorithm bias. There are many ways for service designers and data scientists to help each other serve people better as these disciplines continue to overlap more and more.
Richard Ekelman is the first Service Design Master Trainer accredited by the Global Service Design Network. Rich is passionate about growing Service Design in Chicago through accessible education. He has designed services alongside individuals (customers, employees, patients, and physicians) and organizations (technology companies, health providers, and community groups) to co-create holistic services and systems. Before founding SERV/, Rich has been a service design consultant for major brands such as Verizon, ATT, International Hotels Group, United Healthcare International, Synchrony Bank, and American Express. He has also been a service designer on internal teams at Walgreens and bswift, an Aetna company. Rich holds an MFA in Service Design from the Savannah College of Art & Design in Savannah, GA as well as a BA in Psychology from Montclair State University in Montclair, NJ. From 2004 to 2008 he served honorably in the U.S. Navy.