Chapter events - United States

Service design in the US is trending internal. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

Service design in the US is trending internal. The first national Service Design Network conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes. Talks and workshops have been closely curated to illustrate many critical aspects of growing service design both within internal teams and external consulting. We believe our program will help established organizations, start-ups and entrepreneurs alike understand how service design can help them to serve their people better.


Our conference featured a curated set of stories and lessons learned from the people that are shaping and evolving the way organizations are practicing service design in the US market.



Doors Open on Thursday at 10am and 8:30am on Friday.

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Andrea Fineman - Co-Organizer

Service Designer, Adaptive Path

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Richard Ekelman - Conference Co-Chair

SDN Chicago Chapter & Co-Founder, The Service Experience Academy

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Ruben Ocampo - Conference Co-Chair

SDN Chicago Chapter & Founder, Conic

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Shelley Evenson - Speaker

Managing Director of Organizational Evolution, Fjord

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Thomas Brandenburg - Conference Co-Chair

SDN Chicago Chapter & Service Designer, Sears HC

Programme

10 August - 11 August 2017
11:00 AM - 11:30 AM Kickoff Talk by Shelley Evenson, Fjord
11:30 AM - 12:00 PM Talk 1
12:15 PM - 12:50 PM Talk 2
02:00 PM - 03:00 PM Keynote 1
03:30 PM - 04:30 PM Panel discussion: Service Design in Government Moderated by Mauricio Manhaes, Ph.D.
07:00 PM - 09:00 PM Conference Networking Event
09:45 AM - 10:20 AM Service Design From the Inside Talk 1
10:30 AM - 11:05 AM Service Design From the Inside Talk 2
01:00 PM - 02:00 PM Panel Discussion: Bringing Service Design Internal Moderated by Linda Pulik
03:00 PM - 04:00 PM Closing Keynote

Don`t miss out

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