Service design in the US is trending internal. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.
Service design in the US is trending internal. The first national Service Design Network conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes. Talks and workshops have been closely curated to illustrate many critical aspects of growing service design both within internal teams and external consulting. We believe our program will help established organizations, start-ups and entrepreneurs alike understand how service design can help them to serve their people better.
Our conference featured a curated set of stories and lessons learned from the people that are shaping and evolving the way organizations are practicing service design in the US market.
Doors Open on Thursday at 10am and 8:30am on Friday.
Service Designer, Adaptive Path
SDN Chicago Chapter & Co-Founder, The Service Experience Academy
SDN Chicago Chapter & Founder, Conic
Managing Director of Organizational Evolution, Fjord
SDN Chicago Chapter & Service Designer, Sears HC
Programme10 August - 11 August 2017
|11:00 AM - 11:30 AM||Kickoff Talk by Shelley Evenson, Fjord|
|11:30 AM - 12:00 PM||Talk 1|
|12:15 PM - 12:50 PM||Talk 2|
|02:00 PM - 03:00 PM||Keynote 1|
|03:30 PM - 04:30 PM||Panel discussion: Service Design in Government Moderated by Mauricio Manhaes, Ph.D.|
|07:00 PM - 09:00 PM||Conference Networking Event|
|09:45 AM - 10:20 AM||Service Design From the Inside Talk 1|
|10:30 AM - 11:05 AM||Service Design From the Inside Talk 2|
|01:00 PM - 02:00 PM||Panel Discussion: Bringing Service Design Internal Moderated by Linda Pulik|
|03:00 PM - 04:00 PM||Closing Keynote|