SDN Global Café - Germany

Join Lina Aries, Service Designer at Deutsche Telekom AG, as she explores how AI is reshaping the role of Service Designers. As AI transforms our workflows, we must adapt to new tools, mindsets, and evolving organisational dynamics. Through our experiences with internal AI products for DT, we will share key challenges, successes, and insights from this shifting landscape.

Dear SDN Members,

You are all invited to join our next SDN Global Café event on April 24, 2025!

A virtual series aims to connect our beloved SDN members, provide more networking opportunities, and tackle relevant Service Design topics.

In this upcoming session, we will welcome Lina Aries, Service Designer at Deutsche Telekom AG.

Theme: Unorthodox Service Design: Bridging the gap between Strategy and Tech in AI-products  

Summary:

We will explore the profound impact of AI-driven environments on the role of Service Designers.  

The integration of AI into our projects has sparked a transformative shift in our traditional work patterns. We are now empowered to adapt to faster-paced environments and embrace a new set of tools and mindsets. This exciting transition has led to an evolving and sometimes ambiguous role for Design within organizations.  

Drawing from our experiences with internal AI products for DT, we will share the challenges, victories, and lessons learned as we navigate this new landscape.  

Hosts:

  • Birgit Mager, President, SDN
  • Brian Gillespie, Leadership Team, SDN

Date and Time:

  • Thursday, April 24, 2025
  • 4:00 PM - 5 PM CEST/ 3 PM GMT/ 10AM ET

✅ Sounds interesting?
So grab your coffee and sit with us on Thursday, April 24, 2025.  Register now via the zoom link, which is available on your Member Dashboard under Discounts section.

❤️ Want to be a member? Join us!

Lina Arias
Lina Arias - Senior Service Designer

Lina is a Senior Service Designer at Deutsche Telekom, where she currently works in the AI Competence Center. She has extensive experience in design consulting across various industries in both Latin America and Europe. Her expertise focuses on research and conceptualisation, partnering closely with tech teams in cutting-edge AI environments to develop internal products and explore new opportunities. Previously, she has worked in globally recognised companies such as NTT Data and Designit.

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