Join Stina Vanhoof, Service Designer and Managing Partner at Knight Moves, as she explores how making design processes more inclusive empowers frontline teams and drives lasting change in government services.
Dear SDN Members,
You're warmly invited to join our next SDN Global Café on May 21, 2025!
This virtual event series brings together our global SDN community to explore relevant topics in Service Design, foster new connections, and share inspiring practices.
In this session, we’re excited to welcome Stina Vanhoof, Service Designer and Managing Partner at Knight Moves.
Title: Inclusive Services: Empowering Those Who Deliver
Summary: As service designers, we often focus on creating inclusive experiences for users. But what if the real transformation lies in making our design processes more inclusive?
Drawing on years of experience working with government organizations as an external designer, Stina has witnessed a shift in our role. Increasingly, we move from redesigning specific services in project mode to becoming coaches, trainers, and network builders—empowering those who deliver services to take ownership of ongoing improvement.
This evolution creates powerful impact. By opening up service design methods to frontline staff and internal teams, we embed design into the culture of delivery. Equally important is creating learning networks where departments can share both solutions and process insights. These networks foster a sustainable, cross-organizational capacity for change.
Inclusive design isn't just about the solutions we create or the barriers we remove—it's also about how we share tools, build confidence, and cultivate a service mindset across government departments.
Hosts:
Birgit Mager, President, SDN
Brian Gillespie, Leadership Team, SDN
Date and Time:
Wednesday, May 21, 2025
3:30 PM – 4:30 PM CEST / 2:30 PM GMT / 9:30 AM ET
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Grab your coffee and join us! Register via the Zoom link available on your Member Dashboard under the Discounts section.
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Stina Vanhoof is a Belgian service designer and managing partner at Knight Moves, a design agency focused on creating human-centered services. In 2016, she co-founded the Service Design Podcast, a platform that explores global perspectives on service design through in-depth interviews. Stina also helped establish the Belgian chapter of the Service Design Network, aiming to foster community, knowledge-sharing, and collaboration within the field.
Knight Moves is a service design agency with over 10 years of experience helping organizations create user-centered and future-proof services. We specialize in translating complex challenges into clear, actionable solutions through research, co-creation, and training & coaching. With a strong track record in the public sector, we design and implement services with impact.
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