What are the takeaways from this training?
introduction to essential psychological fundamentals that are relevant for every user interview e.g. perception, mental models, constructivism, cognitive biases, non-violent communication, active listening, body language
a set of impactful conversation and questioning techniques from the fields of systemic consulting, coaching and NLP
the researcher mindset
Who is this course for?
The workshops are designed for all those who want to deepen their skills in the field of user, UX and service design research or who want to become a user researcher.