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Our introductory level course, the Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.You’ll be taken on a journey, a process spanning four learning units over five months with 15 live sessions and interactive content on a virtual learning environment. We connect theory and practical applications through a mixture of experiences, live classrooms, watch anytime videos, teamwork, mentoring and case studies.

You will:

  • Develop a knowledge of the fundamental tools and methods used throughout the service design process and the ability to apply these in your own professional domain
  • Develop skills in user research by implementing methods to identify the needs of service users and undertaking a small-scale user research project
  • Explore how co-design can be developed as an approach that involves service users collaboratively in the service design process
  • Communicate and reflect on a service design project process and outcomes

What to expect 

  • Creative learning for changemakers
  • Tried and tested learning designed by people like you
  • It’s not about hot air neither is it a talking shop – it’s about learning by doing. We believe the ability to question, be curious & interrogate are as important as knowing the methods & mapping the journeys
  • Connections, network opportunities and a One Year Membership of the Service Design Network to provide you with the very best content from the world of service design
  • Learning accredited and certificated by the Scottish Qualifications Authority and the Service Design Network
  • Consultants, accredited to Master Trainer and Trainer level by the Service Design Network, who facilitate in highly collaborative ways and have a wide range of creative methods to bring the design mindset to individuals and organisations.
  • Storytelling with The Story Edge – the skills to tell your service design story
  • Delegates like you. Professionals interested in creative problem-solving approaches, who want to engage people and communities, in decision making through creative processes.

Starting in September 2020 and January 2021 - course dates here


How much will it cost? 

  • The fee for the PDA in Service Design is £2,900

Entry Requirements 

  • Entry to this qualification is at the discretion of the Academy. However, it is recommended that the candidate has a standard of communication skills in English equivalent to SCQF level 5. Each learner will be assessed on an individual basis, at interview, to ensure they have a realistic chance of achievement.

Things you need to know 

  • Classrooms are delivered on Microsoft Team/Zoom
  • We use a variety of safe, online platforms to connect with you – Teams, Zoom, Miro, Slack, Rise (VLE)
  • All learning is in English
  • The PDA in Service Design is made up of 4 SQA Units with 32 SCQF credits at SCQF Level 7
  • Each Unit equates to approximately 40 hours of study
  • Learners must complete four units to achieve the PDA in Service Design. These are:

      Service Design : Tools & Methods 
      Service Design : User Research 
      Service Design : Co-Design 
      Service Design : Project 


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