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Join us for a cosy meetup, our first in 2026, to strengthen our community of practitioners, in Frankfurt Rhein-Main region passionate about the power of service design as a systemic approach to innovate, transform and stay future relevant. We have two great speakers for the evening Prof. Birgit Mager, Service Design, Köln International School of Design, Founder & President, Service Design Network (SDN) and Daniel Hoffmann Lead Service Designer, Lufthansa Group Digital Hangar.

TALK DESCRIPTION

Birgit will talk about:
Beyond boundaries - Enabling Solutions That Shape Tomorrow

Across sectors, organizations are facing boundaries that are structural, cultural, technological, and environmental. Overcoming them requires more than expertise in a single field—it calls for new ways of working, collaborating, and making sense of complexity.

​Service design plays a key enabling role in this context. By bringing people together across disciplines, translating insight into action, and shaping solutions around real needs, service design helps organizations navigate transitions and create the conditions for lasting change.

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​Daniel will talk about:
​From Doubts to Excitement - Implementing Journey Management at Scale

Customer journey management is not just a framework - it’s a journey of transformation itself. In this talk, Daniel will share the challenges, learnings, and moments of progress when shifting mindsets and ways of working toward customer - centricity, and why courage, evidence, and human insight are key to success.

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