Other Events - United States

This May you have the opportunity to hear experts from the customer-driven world along with long-time professional services practitioners look at the art and science of managing clients and their experience with your firm.

SDN members please check the bottom of this page for 10% off!


  • Keynote speaker Stan Phelps, author of What’s Your Purple Goldfish, opens the conference. Stan’s research into 1001 extraordinary experiences reveals the secrets to increase sales, create happier clients, and increase positive word of mouth. He will show you the ingredients behind creating signature extras your firm can implement to drive lasting loyalty.
  • Keynote speaker Clark Davis, former Vice-Chairman at HOK and current partner at Cameron MacAllister Group, will share his experiences helping internationally recognized firms distinguish themselves by designing their client experience as carefully as they design award-wining projects.
  • Diverse learning formats. Visit the Conference Page to see the schedule of breakout sessions, Ted-style talks, and in-depth workshops. Two tracks allow you to create your own learning path during the 2-day event.
  • Structured and unstructured networking time. The opportunity to connect with other professionals focused on building client-centric cultures was listed as the #1 reason people attended last year’s conference.


May 24-25, 2016 (with a welcome reception on Monday, May 23rd). Can’t attend both days? There are 1- and 2-day packages available.


Historic American Tobacco District in Durham, NC. Conference will be held at the Durham Convention Center with several boutique hotels available within walking distance for attendees to stay.

Click here for full program details and register today.

Take advantage of a great conference experience with speakers that will help you grow your business, improve bottom-line results, and build a powerful client-oriented culture in the process.

SDN members please check the discount codes on your member dashboard for 10% off!