On March 25th, 2025, we had the opportunity to talk about artificial intelligence and how it can enhance service design. This talk was presented digitally at the National Technological Institute of Mexico – Reynosa, where engineering students, along with students from other fields, joined in to explore new ways in which engineering and processes are transforming companies today. Many students expressed concerns about where they might work, how to find a job, and what companies are currently looking for. We shared the many possibilities for them to collaborate and enter the workforce with a strategic and design-oriented mindset—giving them a wide range of options when choosing their first job. As part of the Mérida Chapter of the Service Design Network, we also shared the scope of this organization and the upcoming events that will be taking place soon.
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