About Zafer Bilda, PhD

Zafer Bilda, PhD
London | United Kingdom

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Zafer Bilda, PhD Self Employed, Service Designer
10+ years experience helping businesses design new and engaging services, desirable products, and drive innovation through strategic design.

To me, service design means...

Service experience strategy, research insights, storyboards and video narratives, experience principles/ DNA, establishing an aspired/ future state customer journey


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