About Yulia Velykanova

Yulia Velykanova
Guildford | United Kingdom


Yulia is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education, user experience, prototyping, service delivery, digital service, user journey, user-centred, personas, well-being service, trend analysis, co-creation, touchpoint analysis, cultural change, service vision, service blueprint, collaboration, employee well-being, wayfinding, service concept, transformation of culture, strategic, digital transformation, co-design, empathy-building, ethnographic, storytelling, service strategies, methodology, service guidelines, interaction guidelines, co-design sessions, customer experience, experience roadmap, ethnographic research, customer service, brand experience, information design, AI, machine learning, Design 2.0 and Human-Centered Research

Yulia Velykanova
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