About Vinod Varma
I am responsible for service and customer experience transformation for Amex Global Business Travel(GBT). Responsible for designing the future state customer experience for GBT Clients.
in my area
I have global background running various business functions like Client Management, Sales, Operations, Process Reengineering and Service Transformation. Over the last few projects we have begun using Design Thinking methods to solve problems within GBT. We used many elements of Service Design to create a new service called Proactive Traveler Care. More recently applying the methods to redesign the business traveler experience, travel counselor experience and in solving specific issues in a traveler journey. I am super excited about the possibilities and eager to build networks within this domain.
Vinod’s interest in Service Design
Very interested in building networks and relationships with key practitioners of Service Design. Want to learn from other business leaders who are solving problems and embedding Service Design within their organizations. I hope to contribute actively to the network and evangelize the message to leaders and stakeholders in business.