About Veronica Naguib
Head of CX – The BIO Agency
Veronica is the Head of CX at The BIO Agency, transforming services both digital and physical. She has created and introduced new methods & processes that have revolutionised our clients’s programmes. She works with the leadership team to drive the business strategy for BIO. She was part of the first Masters course in Service Design in the UK and has worked in diverse sectors from healthcare to transport. Some of the clients she worked with include Bupa, Sony PlayStation, Vodafone, British Gas, TfL, Lloyds, Greyhound Buses, NHS, Savills, British Airways and more. Veronica also organises the Global Service Jam in London which is a non-profit annual event.