About TJ ODonnell
Service Design Senior Analyst at Fjord
TJ is passionate about... user-centred, inclusive, personas, field research, interviews, workshops, observation, roleplay, simplification, participatory approach, shadowing, well-being service, quantitative research, trend analysis and customer engagement
Service Design Lead, FJORD
There is nothing more important than creating products and services that will positively impact the world. Creative, rigorous and effective service design ensures that impact is realized.