About Tero Maijala
Service Designer with ICT background
I am a co-founder of Oulu based service design company called 'Palvelupolkuja' (~meaning 'customer journeys'). I have been working in ICT are for over 15-years and beside Palvelupolkuja I am also working as Software Architect / Technical Lead in Elektrobit Automotive Ltd (EB).
To me, service design means...
For me service design means a holistic approach to improve customer experience and making design decisions based on deeply understanding what the customer needs and/or expects.