About Taylor Cook

Taylor Cook
Austin | United States

SDGC19 Speaker Taylor Cook

Taylor Cook City of Austin, Service Design Lab Program Manager

Taylor Cook is the Program Manager for the Office of Design and Delivery’s Service Design Lab at the City of Austin. The Lab uses design to improve the delivery of city services for residents and front-line staff. They have taken on process problems including food establishment permitting, technology selection, and encampment management. Prior to joining the City she was the Executive Director of Farmshare Austin and a healthcare policy consultant for the Texas Health and Human Services Commission.



'Sustaining Homeless Services'


Austin created an advisory group so people experiencing homelessness could support a large discovery project. In the end, making the council a permanent asset for the City was one of the most impactful ideas we had.


We built the bridge, now someone needed to own it.


Transition taught us about facilitating the adoption of our idea. We developed strategies to ensure long-term satisfaction for our partners and continuous engagement with the populations they serve.

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