About Susan Bartlett

Susan Bartlett
Toronto | Canada

Profile

Susan Bartlett Bridgeable, CEO

I am CEO at Bridgeable. I have a track record of delivering remarkable customer experiences and kickstarting cultural change within organizations. I have overseen large-scale transformation initiatives across industries.

To me, service design means...

I'm especially interested in co-creation with a wide array of stakeholders, and applying a holistic, systems-thinking lens to problem solving. I like to work at the intersection of service design and organizational change management, and technology strategy.

Susan’s contributions

How to contribute
Touchpoint Article “Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

“Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

Continue reading
Touchpoint Article Left Brain /Right Brain

Left Brain /Right Brain

Continue reading
Touchpoint Article A Flywheel Model of Change Management: Inspiring traditional change management through service design

A Flywheel Model of Change Management: Inspiring traditional change management through service design

Continue reading

Related members From the same Organisation