I work at Bridgeable, a Toronto-based service design firm. As a principal at the firm, I leads large, multi-year strategic initiatives to help organizations transform their business using service design. My current projects are focused on healthcare, but in the past I've worked in a variety of industries, including retail, hospitality, public sector, and oil and gas. You can follow me on twitter @bridgeableSusan.

Susan’s interest in Service Design

I'm especially interested in co-creation with a wide array of stakeholders, and applying a holistic, systems-thinking lens to problem solving. I like to work at the intersection of service design and organizational change management, and technology strategy.