About Susan Bartlett

Toronto | Canada

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Bridgeable, CEO

I am CEO at Bridgeable. I have a track record of delivering remarkable customer experiences and kickstarting cultural change within organizations. I have overseen large-scale transformation initiatives across industries.

I'm especially interested in co-creation with a wide array of stakeholders, and applying a holistic, systems-thinking lens to problem solving. I like to work at the intersection of service design and organizational change management, and technology strategy.

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Touchpoint Article “Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

“Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

Touchpoint Article

Left Brain /Right Brain

Touchpoint Article A Flywheel Model of Change Management: Inspiring traditional change management through service design

A Flywheel Model of Change Management: Inspiring traditional change management through service design

Related members From the same Organisation

Chris Ferguson

Bridgeable View Profile

Rob Grossi

Bridgeable View Profile

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Service Design Network

Susan Bartlett

About Susan Bartlett

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Susan’s contributions

“Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

Left Brain /Right Brain

A Flywheel Model of Change Management: Inspiring traditional change management through service design

Related members From the same Organisation

Chris Ferguson

Rob Grossi

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