About Susan Bartlett

Toronto | Canada

I work on complex organizational problems, especially in healthcare. I love using design to develop practical, real-world solutions that inform a broader strategy.

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I work at Bridgeable, a Toronto-based service design firm. As a principal at the firm, I leads large, multi-year strategic initiatives to help organizations transform their business using service design. My current projects are focused on healthcare, but in the past I've worked in a variety of industries, including retail, hospitality, public sector, and oil and gas. You can follow me on twitter @bridgeableSusan.

Susan’s interest in Service Design

I'm especially interested in co-creation with a wide array of stakeholders, and applying a holistic, systems-thinking lens to problem solving. I like to work at the intersection of service design and organizational change management, and technology strategy.

Susan’s contribution

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Touchpoint Article

“Keep a beginner’s mind. You must forget everything you think you know and really be able to be in the moment.”

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Touchpoint Article

Left Brain /Right Brain

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