Stuart is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education, user experience, prototyping, service delivery, trends, expert interviews, benchmarking, storyboard, workshop, digital service, user journey, user-centred, inclusive, personas, field research, interviews, workshops, observation, roleplay, simplification, participatory approach, shadowing, well-being service, quantitative research, trend analysis, customer engagement, testing, customer loyalty, elderly care, social care, qualitative research, co-creation, enhanced-efficiency, cost-effective, touchpoint analysis, cultural change, service vision, increasing effectiveness, service blueprint, simplification, collaboration, employee well-being, target group, interior design, wayfinding, service concept, transformation of culture, enhanced engagement, knowledge transfer, strategic, analog, economic return, service design toolkit, experimentation, digital transformation, organisational change, mobility, accessibility, system transformation, co-design, interdisciplinary, empathy-building, gamification, feedback culture, employee experience, system design, sustainability, user testing, communication, surveys, employee journey, toolkit, continuous innovation, value proposition, measurement system, ethnographic, digital, visualisation, storytelling, service strategies, methodology, Internet of Things, interactive process, team collaboration, service guidelines, interaction guidelines, live prototyping, omni-channel and journey map