About Steph Hay
SDGC19 Keynote Speaker Steph Hay
Steph Hay is VP of Conversational AI Design and Integrated Experiences at Capital One, where she leads a team of human-centered designers who specialize in AI, ML, and ecosystem products. Her work includes Eno, Capital One's gender-neutral intelligent assistant, plus several internal platforms aimed at connecting people to relevant contextual data. Prior to joining Capital One, Steph pioneered Lean Content testing and co-founded FastCustomer, Work Design Magazine, and onenicething.com. An Ohio native, Steph loves video games, CrossFit, and BBC programs.
'Designing for Trust'
In this talk, Steph shares how one organization pioneered emotionally compelling design that impacted cultures on a global scale.