sree is passionate about... interviews, user experience, prototyping, inclusive, field research, expert interviews, storyboard, workshop, touchpoint analysis, testing, cost-effective, collaboration, employee well-being, interior design, service blueprint, knowledge transfer, service origami, customer journey, online purchase, innovation process, Co-creation, affinity diagram, desktop walk-through, live prototyping, organisational change, ethnographic, visualisation, service strategies, Internet of Things, user-centred, user journey, digital service, enhanced engagement, employee journey, journey map, concept validation, omni-channel, methodology, toolkit, surveys, feedback culture, communication, user testing, sustainability, Service Implementation, Digital Service, Communications, Empathy Interviews, Prioritization, Co-Creation and Customer Centricity