About Sofia Nyyssönen
SDN Case Study Editorial Team member
Running my own design and service innovation agency means that I am responsible for all operational aspects of managing the business, alongside enabling clients to realize cost effective and innovative services that are driven by the user experience. I apply design thinking methodology to help organizations across a multitude of industries and maturity, innovate customer experiences and enable clients to understand customer’s needs. I provide training in service design methods and tools to the employees of organizations, in both public and private sector. The role of SDN Case Study Editorial Team member allows me to experience a multitude of industries, working with an array of contributors to provide expertise in a field that I am really passionate about.