About Shelley Evenson

Shelley Evenson
Toronto | Canada

SDGC19 Workshop Facilitator Shelley Evenson

Shelley Evenson Fjord, Managing Director

Shelley Evenson is a Managing Director at Fjord. Shelley advances design and innovation practices and leads change initiatives across Fjord, Accenture, and with clients. She is a recognized authority on Service Design with a focus on service systems innovation in health care, financial services, and education. Shelley was a co-founder of the Service Design Network, and taught courses in Design, Business, and HCI as an Associate Professor at Carnegie Mellon University.


Workshop together with Amy Sullivan

'Look before You Leap: A Foresight Primer'


Foresight is the early detection of anything that is likely to disrupt business, social, or technological continuity. Foresight and design are inherently complementary practices, as foresight helps us see that there is a range of possible futures while design helps make those possibilities tangible. The foresight workshop will equip participants with a disciplined approach to detect signals of change, identify possible futures, and assess the implications for future state experience design.

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