About Shelley Evenson
Shelley Evenson is a Managing Director at Fjord. Shelley advances design and innovation practices and leads change initiatives across Fjord, Accenture, and with clients. She is a recognized authority on Service Design with a focus on service systems innovation in health care, financial services, and education. Shelley was a co-founder of the Service Design Network, and taught courses in Design, Business, and HCI as an Associate Professor at Carnegie Mellon University.