About Shannah Segal
SDGC19 Speaker Shannah Segal
Shannah Segal leads the Experience Design chapter of the Ontario Digital Service (ODS), an empowered group of individuals dedicated to building simpler, faster, and better government services for people, businesses, and communities in Ontario. Prior to joining the ODS, Shannah was a founding partner and design director at Usability Matters, one of Canada's most highly regarded user experience design firms, and a founding member of SDN Canada.
'Bridge Over the River Research'
Everyone attending the Service Design Global Conference would agree that research with the people involved in delivering a service is essential to service design. Yet in many organizations, it is still a challenge to engage people - be they end users, partners or stakeholders in delivering the service. In this talk, Shannah will share some of the challenges and successes in building a research practice in the Ontario Public Service.