About Serena Tonus

Serena Tonus
Manno | Italy

Hi, my name is Serena, Design Thinker and Creative Explorer.

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Innovation is nothing without education.

Within my interdisciplinary team I develop service models for a wide spectrum of domains by applying user-centered and design thinking processes. I facilitate workshops and co-creation sessions with our clients. I conduct qualitative field research and I analyse both qualitative and quantitative data to identify the main and meaningful insights in order to translate them into new strategic concepts.

Serena’s interest in Service Design

So many. I could go on for hours.


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