About sarah brooks
I'm a service designer focused on developing a holistic customer experience practice within a large enterprise.
To me, service design means...
Service design is very much about using an understanding of people and the living systems of the biosphere that we're situated in to orchestrate flows of value that happen across time in moments. While no one person or designer can "design" anyone else's experience, as service designers, we can create conditions that are more or less conducive for in-personal and digital types of experiences; those that build trust, and generate more understanding of each other or those that feel more purely transactional. Service design is a big tent which makes it rich and varied in practice, and something that draws me to it and this community.