A talented Product & Service Designer with a proven ability to design and deliver innovative, user-centred solutions in complex service environments. With over 4 years experience shaping organisational effectiveness through self-awareness products at Insights, building on 6 years of design practice as a distinction earning MRes, MDes & BDes (Hons) graduate from the Glasgow School of Art. Skilled in research, systems thinking and agile collaboration, I design services that enhance user experiences, streamline operations and drive strategic impact. My approach balances feasibility, user needs and business value to deliver solutions that are inclusive, meaningful and effective. Portfolio of practice: rmcintosh.myportfolio.com