
About Robert Bau

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I am a Senior Service Design Director at Fjord, design and innovation from Accenture Interactive. A recognised expert in harnessing human-centred innovation and design to tackle organisational challenges, reinvent brands and transform experiences. I have served as lecturer and course leader at ten design schools in five countries over ten years.
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Touchpoint Article

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Touchpoint Article

Service Design to the Rescue: The critical roles service designers play in organisational change
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