
About Robert Bau

Bold thinker and servant leader shaping the future of services

A recognized expert in service innovation and design, I accelerate organization-wide innovation efforts and crafts breakthrough solutions through strategic guidance, creative direction, co-creation, coaching, and compassion. Having lived and worked in five countries on two continents, I also bring cross-cultural sensitivity and a global mindset to the table. Check out my latest thinking on bauinnovationlab.com.
Robert’s contributions
How to contribute
Touchpoint Article

From the Editors
Continue reading
Touchpoint Article

Service Design to the Rescue: The critical roles service designers play in organisational change
Continue readingRelated members From the same Country



