About Robert Bau

Robert Bau
Chicago | United States

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Robert Bau Fjord, Senior Service Design Director

I am a Senior Service Design Director at Fjord, design and innovation from Accenture Interactive. A recognised expert in harnessing human-centred innovation and design to tackle organisational challenges, reinvent brands and transform experiences. I have served as lecturer and course leader at ten design schools in five countries over ten years.

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Touchpoint Article From the Editors

From the Editors

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Touchpoint Article Service Design to the Rescue: The critical roles service designers play in organisational change

Service Design to the Rescue: The critical roles service designers play in organisational change

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