About Renzo Vallejo
SDGC19 Workshop Facilitator Renzo Vallejo
Renzo Vallejo currently serves as a service designer at Designit’s Lima office, a strategic design firm that creates high-impact products, services and systems. He has helped regional companies from different industries to tackle not only some of their most complex problems, but also help them transform and adopt new mindsets. He is also cofounder of Service Design Lima, a community and learning ecosystem that aims to spread knowledge about the discipline.
'All Work and No Play Makes a Service a Dull Job'
Could play be as valuable –or even more– in later stages of the design process? In this workshop, participants will learn how to embed play into frontline service delivery. From empowering employees to create their own games to achieve certain tasks, to creating reward and recognition schemes, play has the power to break hierarchical and social barriers, while building physical, intellectual and emotional bridges between all the actors involved in the delivery of a service.